Support
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For install issues, bugs, or questions about a scan result — we typically reply within one business day.
support@clearborderlabs.comGetting started guide
Walks through installing the app, running your first scan, and applying your first fix.
Read the docsFrequently asked questions
The "Issues found" number doesn't match the numbers next to each issue. Why?
BorderReady counts two different things. "Issues found" counts findings — one detected problem, which can cover several product variants at once. The number next to each issue type counts affected items (individual variants). Product-level issues like missing material or a vague title are evaluated once per product, since fixing them once fixes every variant of that product in a single click. Variant-level issues like HS code, country of origin, and weight are counted per variant, since Shopify stores those values separately for each one. A store can correctly show "17 issues found" while the issue list adds up to 31 affected items — both numbers are right, they're just counting different things.
How is the catalog readiness percentage calculated?
Readiness = items fixed ÷ (items fixed + items currently affected by open issues). For example, 46 items fixed with 17 open findings covering the remaining items shows as "46 of 63 issues resolved," or 73% ready.
Why do gift cards show up as compliance issues?
BorderReady currently scans every active product, including gift cards and other non-physical items. Since these genuinely have no HS code, weight, or country of origin, they'll appear as open issues that can't be meaningfully fixed. Select them and click Ignore selected — ignored items stay ignored on future scans until you undo the ignore from the Issues fixed tab.
Will a fixed item come back as an issue on the next scan?
No. Applying a fix writes the new value directly to your Shopify product or variant, not just to BorderReady's internal copy. The next scan reads current Shopify data and won't re-flag a value that's already been corrected. If a fixed item does reappear, it means the value was changed again in Shopify after the fix — for example, edited manually in the Shopify admin.
What does "Undo" do on an applied fix?
Undo reverts every item in that batch back to its value before the fix — in Shopify itself, not just inside BorderReady. The related findings reopen and will appear again on your next scan.
What's in the export files?
The full catalog export includes every active product with all compliance fields: country of origin, HS code, weight, material, description, and category. Per-issue exports (like "missing HS code") include only the affected items, the specific field, and its current value — useful for handing to a customs broker or bulk-editing offline. Exports reflect the most recent scan, so run a fresh scan first if your catalog has changed recently.
We run more than one Shopify store. Is our data kept separate?
Yes. Every store that installs BorderReady has fully isolated data — catalog items, scan history, findings, fixes, and exports are visible only to the store they belong to, even if multiple stores are owned by the same organization.